About us: history, genealogy, Americana Catalog



 Support for Mac users

We hear questions that start this way pretty frequently.

And the news is good for most Mac users.  

While we can't guarantee that every feature on every one of our CD-ROMs works on a Mac, most do.  Our downloads definitely work on Macs.

You can read more about our thoughts about PCs versus Macs in our "Frequently Asked Questions" section.  About Mac compatibility of our CDs to read that material.


A number of our customers own Macs, and they report good success using our CD-ROMs with them.  Here's what they have told us, along with their suggestions. Are you a Mac user?  Tell us about your experiences!


  • All Macs can read our CDs.  However, there are a few features on some of our CDs that require newer versions of the Mac operating system. For example, users of OS X and newer can view much -- or virtually all -- of most of our CDs.  If you have a Mac with an older OS, this might be a great excuse to upgrade!


  • All Mac users tell us that they can read the PDF format files on our CDs without any difficulty.  That's the format most of the material on our CDs is in.   Those who have Macs without the capability of reading PDF files built in can download a free copy of Adobe Reader from the Adobe Corporation website.


  • Mac users with one of the software packages that provide the ability to run like a PC appear to have complete functionality from our CDs.


  • Here's a list of the minor issues that have been reported by Mac users:


    • Some Mac users with older machines have problems with pictures on our CDs because we use "Joliet standard" file names (i.e. long, descriptive file names) for our images.  Older Macs tend to use the older ISO 9660 standard for file names.  (This standard requires eight characters, followed by a period, followed by three characters -- which is a real limitation when you are trying to label photos descriptively, for example.)

BUT there's a workaround:  If you try to open the graphics files and you get a box with a red "X" in it, try renaming the file with a "short" file name -- such as testpic.jpg -- and seeing if you can see it with this new name. 


  • On PCs, our CD-ROMs start up automatically.  On Macs they don't. 


Here's what to do about it:  Our CDs are set up as websites on a CD -- in a language called HTML, which stands for HyperText Markup Language.  It's the standard for the World Wide Web.  This permits users to navigate the CD as they would a website.  Click on the file on the CD called "Index.htm" and it will open in your web browser.  From then on, it's just like navigating a website.


  • A few of our CD-ROMs include material in slideshow format.  We used Microsoft PowerPoint as the basis, and some Macs simply can't handle the slideshows.


Most Mac users will find that they can download a current version of Microsoft's PowerPoint reader from the Microsoft Downloads website and read the slideshows without any difficulty. 


If you have another idea or a suggestion about how a Mac user might find it easier to use our CDs, we would like to know it so we can tell other Mac users.

We'll add more hints for Mac users here as we learn of them.  Let us know  your experiences!

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Contacting us:

Between the Lakes Group is located at 372 Between the Lakes Road, in Salisbury, Litchfield County, Connecticut.  More specifically, we're in Taconic -- a hamlet  in the Twin Lakes area of the Town of Salisbury.  Questions about us or about our products?  Go to our Frequently Asked Questions page.  

Postal address:
Post Office Box 13
          Taconic, CT  06079-0013
Electronic mail:
Please Contact us to contact us via e-mail